Los Angeles Airport introduces contactless self-service biometric boarding

Vision-Box has just implemented a paperless biometric self-boarding solution to expedite passenger flow and improve traveler experience

Los Angeles Airport is trialing an advanced biometric self-boarding solution by Vision-Box to clear travelers flying out of the USA in a contactless, quick and secure way.

The new passenger flow solution allows travelers to board their aircraft in just a few seconds simply by looking into a high-resolution face capture system at the traveler-friendly flow-control gateway. No need to present their travel document or boarding pass anymore. The system deployed by Vision-Box captures a live, high quality image of the traveler’s unique biometric facial traits, for US Customs and Border Protection to match it against the passenger’s file containing the digital facial token captured at the initial immigration process. This process permits as well to virtualize the process of sending the boarding-pass details to the Airline Departure Control System, using face as a token to reconcile the passenger and his flight. After assuring the identity and eligibility of the passenger on that specific flight, the gateway then opens and the traveler can swiftly board the aircraft.

The solution combines an effective human-factor centric design along with key security features, such as biometric data capture of superior quality in a complex environment in seconds. This combination consequently delivers high-performance reliable match against the authorities’ biometric database, pre-processed by Vision-Box anti-spoofing and liveness checks technology. In spite of the fact that the solution is ready to rely solely on biometrics, it accommodates other possible workflows that include boarding-pass scan, seat re-assignment or multiple additional verification modalities.

Security, safety, efficiency, and a unique, traveler-centric experience are the cornerstone of the project developed in the scope of a partnership between LAX and Vision-Box, supported by US Customs and Border Protection Agency under the umbrella of the US Biometric Exit trial program. British Airways was the first airline to begin expediting boarding procedures using the new contactless technology.

Justin Erbacci, chief innovation and technology officer at Los Angeles World Airports (LAWA), the airport oversight and operations department, said, “This industry-first deployment of innovative solutions from the US Customs and Border Protection and Vision-Box, shows the amazing potential of using biometrics to speed up the boarding process while maintaining safety and security. We have been very impressed with the results thus far, and love to see the passengers’ excitement at being some of the first in the world to use facial recognition”.

Miguel Leitmann, Chief Executive Officer and Founder at Vision-Box explained the reasons for success: “Vision-Box made use of state-of-the-art biometric technology, able to deliver high quality data that drastically enhance matching accuracy, sustained by in-house developed Deep Machine Learning engines for superior facial capture. The results present a solution that addresses current security, efficiency and flow-control challenges in a relevant, revolutionary way. We are very proud to have come up with an industry-changing solution that all stakeholders involved in the process rely on. In the end, it’s about collaboratively raising the security and efficiency standards while eliminating obstacles from the traveler’s way, offering frictionless interactions and the best experience to guests until they’re comfortably seating in the aircraft.”

The new contactless platform has been installed on three stands of Tom Bradley International Terminal at Los Angeles Airport and will be tested by a number of other airlines after New Year’s Eve.

About Vision-Box
Vision-Box is a multinational technology company headquartered in Lisbon, Portugal, dedicated to improving the quality, convenience, efficiency and security in government services, travel, border control and any smart facilities, by designing, developing and implementing integrated user-centric digital identity management solutions and services built upon trusted biometric tokens.

Steered by decades of expertise and real-life implementations, and having spearheaded the definition of game changing industry standards, Vision-Box™ is the leading partner of the most prestigious Airports, Airlines, Governments and entities with critical security and identification challenges, supporting them enhance people identification & flow, establishing identity ground-truth through high performance enrollment, verification and authentication, enabling multi-directional data transactions to be transformed into actionable business intelligence.

Starting with the process of biometric and biographic enrolment and covering the full life cycle of identity, assuring a citizen’s ID verification at any time, Vision-Box solutions and services build a Trusted Chain of Identity, covering eDocument issuance, Smart Borders management, end-to-end seamless flow at airports, sea ports of land borders, loyalty programs or digital managed services within a smart city environment.

Vision-Box™ takes advantage of proprietary technology to offer infrastructure and enterprise architecture consultancy, state-of-the-art user-centric touchpoints, custom front-end applications, collaborative orchestration software platforms and on/offsite maintenance services. Combining our offer into a value-proposition towards customer and end-user satisfaction, we transform challenging, complex technological environments into straightforward, convivial experiences for citizen: superb engineering, unique ergonomics, user-centric AI-based interfaces, inclusive use and engaging, appealing design.

The company enjoys a high level of brand loyalty and has been repeatedly ranked and awarded as one of the most innovative and entrepreneurial companies. Vision-Box™ has established subsidiaries in the UK, the Netherlands, USA, Brazil, United Arab Emirates, Australia, Singapore and Hong Kong.

We delivered to date over 5000 electronic identity solutions spread across the globe, operating over 2500 Automated Border Control and traveler experience solutions in more than 80 international airports, ports and land borders, facilitating the lives of hundreds of millions of travelers every year.